Who are we?
Filmsticks is a cutting-edge company based in the UK, dedicated to producing and offering the highest quality film industry-grade slates and clapperboards. Filmsticks also produces and sources camera consumables to complement a growing range of products.
We use innovative research and development practices to consistently source and curate the best products for content creators.
We work round the clock to provide the best value for you and ensure that the products we offer are the best you can find for your content creation, so you don't have to spend hours doing your own research.
Is it safe to shop with us?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
Join our amazing community of content creators, film enthusiasts and film lovers alike!
Do you provide free shipping?
Yes, we provide free worldwide shipping when a minimum order amount has been reached!
We provide worldwide shipping, based on the order check-out value. For more information please read our shipping policy.
When is my order shipped?
All items of an order will be dispatched within 1-2 working days upon payment confirmation. You will be notified if any items are temporarily out of stock, which can be refunded or shipped as soon as it is back in stock.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, items may be shipped from different warehouses, depending on what is available. Also, any items temporarily out of stock will be shipped later, to prevent holding up the order and get to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
This is dependent on the shipping method (please note that covid-related absences have delayed most shipping methods), and customs checks (if applicable).
Standard Shipping – typically 2-4 working days
Expedited Shipping – typically 1-2 working days
Local Fulfillment – typically 2-5 working days
Royal Mail – typically 5-20 working days
Rest of the World
Royal Mail – typically 7-30 working days
HELP! I HAVE NOT RECEIVED MY ORDER
If you do not receive your package within the estimated delivery time, please drop us an e-mail at email@example.com and we will investigate the matter immediately.
ORDER AND REFUND
What if I am unsatisfied with my order?
If you are not satisfied with your purchase, we’re here to help. Your satisfaction is our top priority and rest assured we will treat every case personally.
For more information, please refer to our refund policy under the Term of Service.
CAN I FIND Resellers OF FILMSTICKS PRODUCTS OUTSIDE OF THE UK?
Filmsticks is currently working with a number of international re-sellers. Here are some of them:
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD for USA clients, and in GBP British Pounds for all other countries. The GBP price incudes 20% VAT for the United Kingdom local purchases only (and no tax shall be charged for delivery addresses outside of the United Kingdom), which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. We adhere to strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept Visa, Maestro, Mastercard, Google Pay, Apple Pay and Shop Pay for all orders.
I have a query or issue with my purchase.
Please send us an email at firstname.lastname@example.org and we will respond to you within 24 hours.
Thank you for shopping with us!